Refund Policy
This Refund Policy explains how refunds are requested and handled for orders placed for Lunar Harmony through this website.
1. Eligibility
Refunds are considered on a case-by-case basis. If an item is damaged or defective upon arrival, please contact us so we can review the situation.
2. How to request a refund
Send a request by email to callback@ecobeaut.world within 30 days after delivery (where permitted by law). Include your order details and the reason for the request.
3. Processing timeline
We will review refund requests after receiving your message. We typically respond within 3–5 business days, and refunds are processed after confirmation where applicable and within timelines required by law.
4. Returned items
If a return is required, we will provide instructions. Returned items must be in appropriate condition and packaged for safe shipping.
5. Non-refundable items
Some orders may not be eligible for refund depending on applicable legal requirements and the condition of the product at the time of return.
6. Contact
For refund questions, email us at callback@ecobeaut.world.